Privacy Policy Effective date: November 9, 2026 Who we are This Privacy Policy explains how Alamo City Laundry Rentals LLC (“we,” “us,” or “our”) collects, uses, and protects your information. It applies when you visit our website, contact us, or rent a washer or dryer from us. We are a washer and dryer rental business based in San Antonio, Texas. By using our website or services, you agree to this policy. Information we collect We collect only what we need to provide and manage your rental. Contact information: your name, phone number, email address, and the address where your machines are installed. Rental and contract details: your rental agreement, signature, rental start date, equipment rented, and service history. Payment information: your payments are processed by our payment processor. We do not store your full card or bank account numbers. Messages and media: texts, calls, voicemails, photos, and videos you send us, such as a photo of a machine that needs repair. Website information: details you enter in our contact form, plus basic technical information our website host collects automatically, such as your browser type and pages visited. How we use your information We use your information to run your rental and support you as a customer: Respond to your questions and rental requests Schedule and complete delivery, installation, repairs, swaps, and pickups Process monthly payments and send receipts and payment reminders Send service updates, such as appointment times or repair status Keep records of your rental agreement, equipment condition, and service history Protect our equipment and resolve disputes, including recovering rented equipment or unpaid balances Meet our legal, tax, and accounting obligations We do not use your information for advertising by other companies. Text messaging (SMS) If you give us your phone number, through our website form, your rental agreement, or by texting us, you agree to receive text messages from Alamo City Laundry Rentals about your rental. What we send: service updates, appointment and delivery details, repair follow-ups, account notices, and payment reminders. How often: message frequency varies based on your rental and service needs. Cost: message and data rates may apply, depending on your mobile plan. Opting out: reply STOP to any message to stop receiving texts. You may receive one final message confirming you’ve opted out. Help: reply HELP for assistance, or contact us using the information at the end of this policy. Consent to receive texts is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages. How we share information We do not sell your personal information. We share it only as needed to run our business: Service providers that help us operate, such as our payment processor, e-signature service, phone and texting provider, cloud storage, and website host. They may use your information only to provide services to us. Installers and repair technicians who work with us, who receive only what they need to complete a job, such as your name, address, and phone number. Legal reasons, when required by law, to respond to legal process, or to protect our rights and property, including recovering rented equipment or unpaid balances. Business transfers, if our business is sold or merged, as part of that transaction. Mobile information: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Data retention and security We keep your information for as long as you rent from us, and afterward as long as needed for tax, accounting, and legal purposes, or to resolve disputes and unpaid balances. We use reasonable safeguards to protect your information, including secure, password-protected accounts with our service providers and limiting access to people who need it. No method of storing or sending information is completely secure, so we cannot guarantee absolute security. Children, changes, and contact Children: our services are for adults. Rental agreements must be signed by someone 18 or older, and we do not knowingly collect information from children under 13. Changes: we may update this policy from time to time. The effective date at the top shows when it was last changed. Contact us with any questions or requests about your information: Alamo City Laundry Rentals LLC San Antonio, Texas Phone or text: (210) 594-0717 Email: alamocitylaundryrentals@gmail.com